Privacy Policy

This Privacy Policy describes how 24Bet Casino ("we", "us", "our") collects, uses, stores, and discloses your personal information when you access or use our website and services. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and all other relevant data protection laws applicable in the United Kingdom.

1. Data Controller

24Bet Casino acts as the data controller for your personal information. Our registered office and contact details are available on our website. Should you have any questions regarding this Privacy Policy or your data rights, you may contact our Data Protection Officer at the email address provided on our site.

2. Information We Collect

We collect personal data that you provide directly to us when you register for an account, participate in gaming activities, make deposits or withdrawals, contact customer support, or otherwise interact with our services. This includes, but is not limited to:

• Identity data: full name, date of birth, gender, and identification documents
• Contact data: home address, email address, and telephone number
• Financial data: payment card details, bank account information, and transaction records
• Technical data: IP address, browser type and version, device identifiers, and usage data collected via cookies and similar technologies
• Profile data: account preferences, gaming activity, bonus usage, and communication preferences
• Verification data: copies of identification documents for age and identity verification

3. Legal Basis for Processing

We process your personal information under the following lawful bases as defined by applicable data protection laws:

• To fulfill our contractual obligations to you as a registered user of our services
• To comply with legal and regulatory obligations, including anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling requirements
• For legitimate business interests, such as enhancing our services, ensuring network and information security, and preventing fraud
• Where you have provided consent for specific purposes, such as receiving marketing communications

4. Use of Personal Information

We use your personal information for the following purposes:

• To create and manage your user account
• To process deposits, withdrawals, and other financial transactions
• To verify your age and identity as required by law
• To provide customer support and respond to your inquiries
• To carry out security checks and monitor for fraudulent activities
• To comply with our legal and regulatory obligations
• To send administrative notifications and, where permitted, marketing communications
• To analyse website usage and improve the quality of our services

5. Sharing and Disclosure of Information

We may share your personal data with trusted third parties, including payment processors, identity verification providers, regulatory authorities, and service partners, as necessary for the purposes outlined in this policy. Where required by law or regulation, we may disclose your information to relevant authorities. All third parties are contractually obligated to process your data securely and only in accordance with our instructions and applicable data protection laws.

6. Data Transfers Outside the UK

Your personal information may be transferred, stored, or processed outside the United Kingdom, including in countries within the European Economic Area (EEA). Where such transfers occur, we implement appropriate safeguards, such as standard contractual clauses or other approved mechanisms, to ensure your data is protected in accordance with UK data protection standards.

7. Data Security

We employ technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include data encryption, secure storage solutions, access controls, and regular security assessments. While we strive to protect your data, no security system is entirely infallible.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal or regulatory requirements, and to resolve disputes. The specific retention periods depend on the nature of the data and our legal obligations. When your information is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under the GDPR and UK data protection laws, you have the following rights regarding your personal information:

• Right to access your personal data and request a copy
• Right to rectify inaccurate or incomplete data
• Right to erase your data (‘right to be forgotten’) in certain circumstances
• Right to restrict or object to the processing of your data
• Right to data portability
• Right to withdraw consent at any time, where processing is based on consent
• Right to lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, you may contact our Data Protection Officer using the contact details provided on our website. We will respond to your request in accordance with applicable legal requirements and may require proof of identity before processing your request.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience, analyse website usage, and provide tailored content. For detailed information about our use of cookies and how you can manage your preferences, please refer to our Cookie Policy available on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. The updated policy will be published on our website, and we encourage you to review it periodically. Your continued use of our services following any changes indicates your acceptance of those changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at the email address provided on our website. Alternatively, you may write to us at our registered office address.

This Privacy Policy is effective as of 1 June 2024 and applies to all users located in the United Kingdom.